Introduction

Dereham Physiotherapy (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website www.derehamphysiotherapy.com, hosted on Wix.com.

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Please read this privacy policy carefully. By using this website, you agree to the collection and use of information as described in this policy.

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1. Who We Are

Dereham Physiotherapy is a physiotherapy practice based in the UK, providing physiotherapy and related health services. Our website is hosted by Wix.com, which ensures secure management of personal data on its platform.

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For any privacy concerns, please contact us at:

• Email: contact@derehamphysiotherapy.com

• Phone: +447598205011

• Address: Bloomfield Clinic, 2 Bloomfield Court, Theatre Street, Dereham, NR19 2NJ

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2. Data We Collect

We may collect the following categories of personal data:

• Contact Information: Name, email address, phone number, postal address, etc.

• Health Information: Medical history or details that you provide through forms or appointments.

• Website Usage Data: Information on how you use our website (e.g., IP addresses, browser types, pages viewed, and how long you spend on each page).

• Cookies: Data collected by cookies as you browse our site (see Section 7 for more details on cookies).

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3. How We Collect Data

We collect data in the following ways:

• Directly from You: When you contact us via forms, book appointments, or subscribe to our newsletters.

• Automatically: When you interact with our website, through cookies and similar technologies.

• Third-Party Providers: If you schedule appointments through third-party booking platforms or interact with us on social media.

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4. How We Use Your Data

We may use your personal data for the following purposes:

• To provide and manage physiotherapy and related health services.

• To communicate with you, including responding to inquiries or appointment bookings.

• To improve our website and services through analytics and feedback.

• For marketing purposes, such as sending newsletters (with your explicit consent).

• To comply with legal obligations or defend our rights.

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5. Legal Basis for Processing Data

We process your personal data based on the following legal grounds:

• Consent: Where you have provided clear consent for us to process your personal data (e.g., signing up for newsletters).

• Contractual Obligation: Processing necessary for the performance of a contract (e.g., providing physiotherapy services).

• Legitimate Interest: Processing based on our legitimate interest (e.g., improving services and website experience).

• Legal Obligation: Where we are legally required to process your data.

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6. How We Share Your Data

We do not sell or share your personal data with third parties for marketing purposes. However, we may share your data with:

• Service Providers: Companies that provide services to help us operate our website (e.g., Wix.com), email hosting, or other business functions.

• Healthcare Providers: In the event of referral or shared care for your health.

• Legal Authorities: If required by law or to protect our legal rights.

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All third-party service providers we use are required to respect the confidentiality and security of your personal data and to comply with data protection laws.

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7. Cookies and Website Tracking

Our website uses cookies to enhance user experience, analyze website traffic, and personalize content. You can choose to accept or refuse cookies. Types of cookies we use include:

•Essential Cookies: Necessary for website functionality.

•Analytics Cookies: Used to track how visitors interact with our site.

 

You can control cookie settings through your browser.​

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For more information on how Wix.com handles cookies, please see Wix.com Privacy Policy.

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8. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Health records may be retained in accordance with legal and professional standards.

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9. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our website is hosted on Wix.com, which ensures compliance with industry-standard security protocols.

 

10. Your Data Protection Rights

Under data protection laws, you have the following rights:

• Access: Request a copy of your personal data.

• Rectification: Correct inaccurate or incomplete data.

• Erasure: Request the deletion of your data.

• Restriction: Request that we restrict the processing of your data.

• Portability: Request that your data be transferred to another party.

• Objection: Object to the processing of your data under certain conditions.

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To exercise your rights, please contact us at contact@derehamphysiotherapy.com.

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11. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms. Please note that we are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

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12. Changes to This Policy

We may update this privacy policy periodically to reflect changes in the law or our practices. We will notify you of any significant updates by posting the new policy on this page and updating the effective date.

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Effective Date: 07/10/2024

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13. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact us at:

• Email: contact@derehamphysiotherapy.com

• Phone: +447598205011

• Address: Bloomfield Clinic, 2 Bloomfield Court, Theatre Street, Dereham, NR19 2NJ